2/05/2016
Banks are trumpeting their use of voice recognition technology in a way not seen before, using it to demonstrate their innovation credentials and customer centricity. Joy Macknight looks at the ways in which it is being utilised.
To read more: http://www.thebanker.com/Transactions-Technology/Technology/Voice-recognition-what-your-bank-needs/(language)/eng-GB
About Me
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- Joy Macknight
- I am former editor of The Banker, a Financial Times publication. I joined the publication in August 2015 as transaction banking and technology editor, was promoted to deputy editor in September 2016 and then to managing editor in April 2019. The crowning glory was my appointment as editor in March 2021, the first female editor in the publication's history. Previously I was features editor at Profit&Loss, editorial director of Treasury Today and editor of gtnews.com. I also worked on Banking Technology, Computer Weekly and IBM Computer Today. I have a BSc from the University of Victoria, Canada.
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